Refund/Return Policy

All services rendered by BEST Performance of CA, LLC are provided on a non-refundable basis. This includes, but it not limited to, service package fee, monthly membership fees, upgrade fees, professional services fees, regardless of usage. In the unlikely event that you are not satisfied with your purchase, BEST Performance of CA, LLC will work with you on a reasonable solution. Store credit can be applied for your purchase of services or packages. The store credit will expire after 180 days. In addition, if your account is canceled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to BEST Performance of CA, LLC become completely nonrefundable. Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement and may be subject to collection action as described in the Terms & Conditions. There may be a fee charged to the Customer by BEST Performance of CA, LLC for cost of fees associated with a charge back.  Customer can upgrade or downgrade level of our memberships at any time of your usage, however BEST Performance of CA, LLC does not refund any fees in that case or prorate within the 30days of the membership fee. If you stop using our services in between the term, we will not refund you the fees paid by you for the remaining term. We reserve the right to modify or terminate the BEST Performance of CA, LLC for any reason, without notice at any time.

Membership Cancellation

Requests to cancel membership may be made by notifying BEST Performance of CA, LLC membership department in writing by email (info@bestperformancept.com) or by mail or in person at 119 Aberdeen Dr. Cardiff by the Sea, CA 9207.All requests for membership service cancellations must be made a minimum of 30 days prior to the renewal date of the service being cancelled.   Failure to provide notice at least 30 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding invoices must be paid in full prior to requesting cancellation, and all unpaid charges must be satisfied prior to the return of any customer-owned equipment.